Maintenance & Tenant Svs

For Maintenance Concerns - We would like your maintenance request at the earliest time possible. You must submit any and all maintenance concerns to our office Manager Cindy Johnston at repairs@bankspropertymanagement.com or call our office 540-372-7272 if it’s an emergency during the normal business hours "meaning' 8am-5pm Monday to Friday.

Once you have submitted a Maintenance Request, per the lease, we are permitted to enter your dwelling without prior notice.  The repair technician will attempt a courtesy contact advising you of when he will be there, but in some instances that may not be possible.

If it is determined that a repair is necessitated due to miss-use or abuse, the Tenant will be billed for the repair. If a repairman is dispatched and finds there is no problem, the Tenant will be billed for a service call. If the contractor schedules the repair with tenant and shows up and tenant is not available a trip charge will be billed for this service call.

Reporting After Hours Emergency Repairs: "Meaning after 5pm-Monday - Sunday:-Contact Merlyn Banks on her cell at 571-436-0445 email merlyn.banks@bankspropertymanagement.com; Please ensure you provide your best contact phone numbers, daytime, evening or cell numbers.  If you are not contacted by a repair person within 24/48 hours (excluding weekends or holidays) after reporting your maintenance request, please notify us using the repairs email or contact the Property Manager merlyn.banks@bankspropertymanagement.com during normal business hours so the repair request can be re-assigned. 

TENANT FREQUENTLY ASKED QUESTIONS:

How do I submit maintenance requests?  We require all non-emergency maintenance requests to be submitted in writing.  follow the instructions above. You may use e mail, regular mail, fax, or hand-delivery.  Our website has a contact us form that you may fill in and send online.  You can NOT do repairs yourself, and expect to be reimbursed without Management's and the Owner’s written permission.

When is my rent due?  Your rent is due on the first day of each month.  You have a 5 day grace period to pay your rent, which must be in our office by 5:00 pm on the 5th day of the month to avoid a late fee.  If the 5th falls on a weekend or Holiday, you have until 5 pm of the next business day. 

What if I don't pay by the 5th?  You will be charged a Late Fee and will be served the default notice, we will then report this to the property owner and possibly begin the legal process. However once we send you the notice of default this will allow you (5) additional days to bring your account to a zero balance.  Once the eviction proceeding begin you will be responsible for all court and attorney fees associated with this process.  In the unfortunate event that you are evicted, you will still be responsible for payment of the rent until a replacement tenant is found.

Will my Lease automatically renew?  No.  Make sure you read your Lease Agreement fully, and pay close attention to any clauses related to Renewal and Cancellation.

Can I terminate my Lease early? No.  There is no provision for terminating your Lease (unless you are in the Military and orders will be required).  

Am I required to have Renter's Insurance?  Yes, this is required upon occupancy.  It is inexpensive and will provide you with coverage that typically extends beyond simply insuring your personal belongings.  Please call an Insurance Agent to ask about this coverage.

Who do I call if I have a problem?  We require all non-emergency maintenance requests to be submitted in writing.  You may use e-mail, to our office Manager Cindy Johnston at repairs@bankspropertymanagement.com or call our office 540-372-7272. Our website has a contact us form that you may fill in and send online.  You can NOT do repairs yourself, and expect to be reimbursed without Management's and the Owner’s written permission.    Call our office 540-372-7272 if it’s an emergency during the normal business hours "meaning' 9am-5pm Monday to Friday.

What if I lock myself out?  Well we would hope you had given us a spare key.  If it’s during normal business hours, call our office for the key on file.  If we do not have a key on file, then you will need to contact our General maintenance Vendor Jeff Furnia at 540-840-4263 who may have to change the lock. There will be a charge for this at tenant expense.

Can a friend move in with me?  You must have written permission from Management, and follow the normal applicant procedure for adding another Tenant. Please review your lease.... If someone moves in without Management's written permission, you are violating your Lease Agreement.

What happens if I pay half of the rent, but my roommate doesn't pay his half? Each Tenant is jointly and severally responsible for the entire monthly rent.  If we don't receive all of the rent money, legal action will be taken against you, as well as your roommate.  Each Tenant's credit rating will be in jeopardy.

Can I use my security deposit to pay my last month's rent? No.  If you don't pay your last month's rent, legal action will begin just like any other month.  Even if you move out without having done any damage to your dwelling, you might still have a judgment entered against you.

 Will I get my security deposit back?  We hope so!  We want you to move out with all of your rent and fees paid, and leaving the property in the same condition as when you moved in, excepting for reasonable wear and tear.  That's all you have to do to get a full refund of your security deposit. This is processed and return to tenant within 45 days under the VRLTA.